Reference

How We Handle Your Privacy

When you open an account with oolxtoto, your personal information — from your login credentials to your DANA, OVO, GoPay or QRIS payment details — is protected under…

Data encryption on deposits and withdrawalsLocal law compliance for Indonesia regionYour right to request account information
oolxtoto How We Handle Your Privacy
REACH OUR TEAM

Contact Us About Your Privacy

Email Support Write to our data team at [email protected] with any privacy questions, data-access requests or concerns about how we handle your account information.
Chat During Play Open the help menu in the lobby or on your mobile app and select 'Account & Privacy' to chat with a specialist who can answer your data questions in real time.
Account Settings Navigate to 'My Account' > 'Privacy & Security' to view what data we hold, download your information or request corrections to your profile.
HOW WE PROTECT YOU

Data Security and Your Account Rights

Encryption on Deposits

Every time you deposit via DANA, OVO, GoPay or QRIS, your payment details are encrypted using industry-standard TLS protocols before transmission to our payment gateway, ensuring your wallet credentials stay private.

Withdrawal Verification

When you request a payout, we verify your identity using the phone number and email on file, then match it against the payment account you registered to prevent unauthorised transfers.

Cookie and Session Management

Cookies on oolxtoto track your session ID and game preferences so you can move between Live Casino tables and slot rooms without logging in repeatedly; you can disable them in browser settings.

Data Retention Windows

Account data is kept active while you play; after you close your account, we retain records for up to two years to comply with audit and fraud-prevention rules where local law permits.

Your Right to Access

You can request a full copy of all personal data we hold on you by going to 'My Account' > 'Download My Data' or emailing [email protected]; we'll send it within 14 days.

Correction and Deletion

Update your name, email or phone number directly in Account Settings; to request permanent deletion of non-essential data, contact our support team and we'll respond within 30 days.

Frequently Asked About Your Data

No. Your DANA, OVO, GoPay or QRIS credentials are sent directly to our payment processor in encrypted form and are never stored on our servers or shared with marketing partners, game studios or third-party vendors outside the payment chain.

Request a data export from 'My Account' > 'Download My Data' and we'll prepare and email your file within 14 days. The package includes registration info, payment history, gameplay logs and any support tickets you've opened.

You can close your account immediately, but legal and anti-fraud records are kept for up to two years where local law permits. Non-essential personal data like gameplay history and session logs can be deleted earlier by requesting deletion via [email protected].

Cookies store your session ID, language preference, game-lobby view settings and login state so you stay logged in across the site. They do not store payment details or passwords; you can clear them anytime in your browser privacy settings.

Yes. The oolxtoto app and mobile site use the same encryption as desktop, and your account access is verified by the phone number and email you registered with. All deposits via DANA, OVO, GoPay and QRIS are processed through secure gateways.

Only our support and compliance teams can view your account when you contact us or if fraud is detected. Game studios and payment partners never see your personal data — they only receive anonymised game-play reports and transaction confirmations.

Inactive accounts remain on our system with full data protection. We don't delete your account or personal information due to inactivity; your data stays encrypted until you request deletion or close your account formally.